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Customer Service

Returns

Return Policy

We accept returns or exchanges within 14 days of shipping on all Domestic orders.

Domestic Returns will be subject to an $8 return shipping fee, which will be deducted from your refund.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, with no stains, in their original condition, and with all tags attached. Please include the order number in your return package.

Please be mindful of make-up, tanning products, and deodorant as we will not accept return or exchange items that have stains from trying on. All returns and exchanges are subject to inspection. We reserve the right to refuse your return or exchange if your return or exchange item(s) do not meet these requirements.

Products marked Final Sale cannot be returned and are eligible for an exchange only.

International orders are final sale and eligible for an exchange only within 30 days of delivery. For international exchanges, return shipping and any reverse duties are the responsibility of the customer.

Request an Exchange or Return

To request a return or exchange, please visit our Returns Center below.

Follow the simple steps to request your return or exchange. Once your request has been approved, you will receive further instructions via email.

 

Returns Center

Refunds

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows Delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 30 business days to appear on your bank account due to varying processing times of financial organizations.

If your return does not meet the qualifications stated in our Return Policy, SHEER is not responsible for shipping the item(s) back to you. Please be sure to review the entire Return Policy before sending an item to return.

Shipping Fees

Any outbound shipping fees are not refundable. Domestic returns and exchanges which received Free Shipping will be subject to an $8 return shipping fee. International exchanges will be subject to an international shipping fee.

Free Shipping on All Domestic Orders
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