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Customer Service

FAQs

Where Can I buy SHEER?

SHEER is exclusively sold online at sheerthelabel.com. Be the first to know about new collections, restocks, and more by signing up for emails here.

What size range do you offer?

All of our styles are stocked in a full and inclusive size range available in sizes XS-3X.

What size should I buy?

Check out the SHEER Size Guide to find all measurements and determine what size is best for you.All measurements are designed to be used as a guideline. Need help? Our team is here to answeryour questions! Email us here.

Where is my order?

Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7-10 business days for the package to arrive to you from the day your order is shipped.

My package is missing. Can you help?

Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier and we would be happy to assist you.

Where is my return?

Returns for items that are unworn, unwashed, with no stains, and in their original condition, and with all tags attached, are accepted within 14 days of Delivery on all Domestic orders. Currently, International orders are final sale and cannot only be exchanged within 30 days of Delivery. Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered. Please allow up to 30 business days for the refund to be processed back to your original form of payment.

Can I exchange my item?

We accept exchanges for items that are unworn, unwashed, with no stains, and in their original condition, and with all tags attached, within 14 days of Delivery on all Domestic orders, and 30 days of Delivery on all International orders. Once your exchange is received at our warehouse and processed, you will receive an email with your tracking information so you may track the new package with your exchange item online.

What payment options do you accept?

All of our items are priced in $USD. We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal or Klarna.

What is Klarna?

Klarna is a service that allows us to offer our Domestic customers the ability to make purchases now and pay for them in four equal interest free payments made every 2 weeks. To learn more about Klarna click here.

Do you ship internationally?

Yes, we currently offer express International shipping via FedEx to most countries. For more information about international shipping, click here.

Press Inquiries

For press inquiries please contact press@sheerthelabel.com
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